Nominated by their lotteries, the World Lottery Summit journey, allows exchanging knowledge, networking with peers and colleagues and learning from industry experts.
In exchange for this experience, the volunteers provide invaluable assistance to the organizers and attendees.
During the volunteers welcome dinner, WLA President Andreas Kötter, underscored his gratitude for their support of the industry’s landmark event, and wished them a fun and successful event.
Who are the volunteers?
Enriching the Sydney Congress, the volunteers came from Australia, Brazil, Croatia, Czech Republic, Germany, Greece, Honduras, Jamaica, Mongolia, Morocco, Norway, St Lucia, UK, US, Vietnam, representing all WLA global regions were represented.
We spoke to some volunteers about their time at WLS and why they decided to participate.
Bonnie Friedner, Group Employee Engagement Lead - Allwyn Goup, UK
"I wanted to find out more about the lotteries and meet people from around the world who do similar jobs to be that I would not normally meet on a daily basis, network, learn and see Sydney."
Jennifer Pelka, Product Manager, WestLotto, Germany
"It's the opportunity of a life time to learn about lotteries at a worldwide level, it's exciting to be here, to connect and learn."
Dean Jones, New Business Manager, The Lottery Corporation, Australia
"This event is like nothing I've been to before. I get to meet and speak to people from everywhere and it's so great to have these connections and learn from people from around the world."
Danielle Alums, Licensing Manager, Hoosier Lottery, US
"I wanted to come to this event to help as much as possible, and to meet people and learn about the lotteries."
Badamsuren Enkhtaivan, General Manager, Megaball LLC, Mongolia
"I am pleased to represent Megaball and very excited to participate in such an important event and meet lots of people."
A day in the life of a volunteer
Volunteers ensure the smooth running of the event and positive experience for participants. They help with different aspects of the Congress, including:
- Registration management - welcome delegates and volunteers at the registration desk, check registration lists and distribute badges, provide basic event information.
- Venue management - guide delegates around the ICC and key event areas, manage queues, room access, and delegate flow.
- Trade Show - direct delegates and exhibitors within the exhibition hall, assist with trade show opening, coffee breaks, lunches, and receptions, help monitor traffic flow.
- Business program - welcome participants at session entrances, support room access, reserved seating, and speaker movement, manage Q and A and microphones.
- Secretariat/ Media Room/Business Centre - assist the WLA team with document handling, printing, media direction and urgent requests from the Secretariat team.
- Advertising and Responsible Gambling Awards - assist with guest flow and seating arrangements, award logistics, winners, presenters, and ceremony.
- Social Programs - welcome participants at dinners, tours and shuttlepick-up points, and networking activities, direct guests to meeting points and event entrances.
