Protecting the Future
The Context
Loteries de Catalunya is committed to responsible gaming and holds EL and WLA certifications. With Spanish law prohibiting sales to those under 18 and underage play posing global risks, the organisation prioritises responsible sales, especially in retail locations, which generate most of its revenue.
The public lottery operator of Catalonia is managed by the Government of Catalonia, offering various games of chance to generate revenue for social welfare initiatives.
The Challenge
One of the main challenges lies in preventing underage access to lottery products at retail points of sale. This requires ensuring that a diverse network of retailers, including bars, newsstands, and supermarkets, consistently adheres to age verification procedures and internal responsible gaming policies.
The Approach
Loteries de Catalunya implements a comprehensive strategy to address this issue:
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Training
Retail agents receive training on responsible gaming practices, with a specific focus on the prohibition of sales to minors.
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Information and Materials
Retailers are equipped with practical tools and guidance, including:
- A Responsible Gaming Guide outlining policies and procedures
- Visual materials such as “no sales to minors” stickers for display
- Access to relevant resources through the retailer’s digital portal
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Retailer Agreements
Contracts with retail partners include clauses and codes of conduct specifically aimed at preventing underage play.
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Retailer Inspections
Annual inspection visits are conducted using a detailed checklist to evaluate responsible gaming compliance. Data from these visits, including total visits and retailer feedback, is monitored and reported.
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Age Verification
Retailers are required to request identification whenever a customer’s age is in doubt.
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Access to Support
This sticker is placed on lottery terminals to remind retailers how to contact the Catalan Health Department if they need to ask for help relating to any situations they encounter involving problem gambling.
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The Outcome
Loteries de Catalunya reports high levels of training completion among retail partners. Communication and educational materials are routinely updated and distributed. The effectiveness of all implemented measures is continuously evaluated to ensure ongoing improvement and impact.
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